CSR annual report Hoogesteger 2017

CSR annual report Hoogesteger 2017

CSR annual report Hoogesteger 2017

CSR annual report Hoogesteger 2017

CSR annual report Hoogesteger 2017


Our founder Bert Hoogesteger believed that it should be possible for everyone to enjoy fresh juice. Back then (in the 1970’s), bottled fresh juice wasn’t available due to its maximum shelf life of one day. Bert Hoogesteger developed his own technique which made it possible to make fresh orange juice with a longer shelf life. To this day, we still follow the vision of Bert Hoogesteger.

Hoogesteger and CSR

With our mission to let everyone enjoy fresh fruit and vegetable juices, we are close to nature. Consequently, we feel responsible for the impact we have on the environment. Examples of the environmental impact is the transportation of raw materials and the use of water to wash them. Or the necessity to cool the environment where raw materials are being pressed and stored. And last but not least, the packaging in which the juice is bottled.

We also make sure that we are aware of our suppliers’ insights. How do they deal with the environment? And no less important: how do they treat their employees? Since we purchase raw materials from suppliers in various risk countries, chain responsibility is an important point of attention to us.

To get a better grip on our direct and indirect impact, we defined a baseline measurement. The scope of this measurement was to find out our current impact, both negative and positive. And to reveal possibilities to reduce our negative impact and increase our positive impact. For example, by sharing knowledge and contributing to developments that can also benefit others in this industry. The baseline measurement was also identified to bring guidance to this plan. 

In order to be able to work in a structured manner we have formulated our CSR policy, partly based on the results of the baseline measurement outcomes. We now know our current impact, our objectives and the measures to reach these objectives. We are pleased to present our CSR Annual Report 2017 to you, as the starting point of our structured approach. This report includes the most important topics from the baseline measurement. For a complete overview, please advise the enclosed GRI table at the bottom of the annual report.

Edo Abels, Managing Director


Our carbon footprint

Our fruit and vegetables are produced and stored in a refrigerated environment. This results in a relatively high energy usage. We have taken various measures to keep our energy usage as low as possible.

  • All areas are cooled using one of the latest cooling systems based on ammonia and CO2.
  • All doors are designed to minimize the outflow of cold air.
  • The factory is equipped with LED and automatic lighting.

We continue to minimize our carbon footprint. Now that we have an overview, we keep on monitoring our progress properly.

Carbon Footprint Hoogesteger 2017

Total 1.930 tonnes CO2

    CO₂emissions in the chain


    The raw materials for our fresh juices are sourced all over the world. This depends on where the harvest has the best quality at a specific moment. For instance, South Africa, Egypt and various countries in Central and South America. Transport takes place by boat and by train as much as possible. We procure apples, pears and various kinds of vegetables in the Netherlands as much as possible. Our philosophy is “as close as possible and as far as necessary” when it comes to sourcing the best quality raw materials.

    As soon as our raw materials are processed and packaged, they go to our cold storage in Velsen. The daily transport is done by the Euro-6 trucks of our neighbour Heinis Logistics. For the transport from Velsen to our customers we work with various transport suppliers. In order to create as few transport movements as possible, we utilize groupage rides. Occasionally customers come to collect their products themselves.

    Cold storage

    Our storage in Velsen is largely self-sufficient due to the use of solar and wind energy. This is due to the sustainability policy of our partner Kloosterboer, from whom we rent our storage space. Kloosterboer works according to the Dutch Green Building Council standard, and was the first cold storage facility to receive the Lean & Green award. Sustainability and CSR are also on top of mind in the company policy of our partner, XPO Logistics in Nieuwegein. As a signatory of the UN Global Compact, they commit to and report on the basic principles that have been established in the areas of human rights, labour rights, environmental protection and anti-corruption.

    Minimizing CO2 emissions

    Not only do we want to minimize CO2 emissions in our own organization, we have also set ourselves the goal of minimizing CO2 emissions in the chain. In order to do so we will be mapping the CO2 emissions the coming year. Besides emissions resulting from transporting goods and cold storage, examples are commuter traffic of our employees and the consequences that waste and the procurement of materials have. Moreover, we will start with making an inventory of the sustainability policies of our suppliers to see where improvements can be made. At the same time, we keep an eye on making conscious choices during our daily activities. One example of this is the deliberate decision to present this CSR report online.


    Water consumption

    We use a vast amount of water to clean the raw materials and machinery. We have linked the amount of water used to the litres of juice produced and the result is a lot to take in. It is our goal to reduce water consumption per litre of juice. Compared to 2016, water consumption has decreased by 0.3 litres per litre of juice in 2017. We have achieved this by adjusting our winders and replacing nozzles in machines with more efficient versions.

    Water consumption per litre of produced juice

    2017: 3,9 litres
    2016: 4,2 litres

    Waste water

    80% of the water we use during the production process, ends up as waste water. The first purification step takes place in our factory. The sludge that is released during this process is collected and converted into gas (1200 tonnes per year) via fermentation. The purified waste water gets a second purification round at the installations of the Dutch Water Board. This water is nutritious as it contains sugar. The bacteria found in water that contains sugar, have the trait to convert contaminated water into harmless substances. The waste water produced in our production process therefore helps the Water Board’s treatment plant to clean water.


    With the Raw materials agreement, the government is aiming for a circular economy by 2050. To us, contributing to this means:

    • Maximizing reuse of waste
    • Minimizing food waste
    • Minimizing plastic waste

    Maximizing reuse of waste

    Residual flows of fruit and vegetables 2017

    total 20.598 tonnes (in %)

    Disaggregated by destination

      Waste 2017 total 1.117 tons, excluding residual flows (in %)

        • 10,402 tons of our residual flows are used as animal feed (50.5% of the total residual flow).
        • 10,196 tons of our residual flows have been converted into biogas via fermentation (49.5% of total residual flow).
        • Our corrugated cardboard has been recycled for 80%.
        • Our waste is separated and recycled as much as possible by an external party, Recycling.nl.
        • The wooden crates in which our oranges arrive go back into the circuit or are shredded to be used as fuel.

        Ladder of Moerman

        Given the large quantities of residual flows, we see it as an opportunity to use them (even) more efficiently.


        Minimizing food waste

        Besides converting residual flows into (animal) food as much as possible, we prevent food waste in the following ways:

        • Our juices are made exclusively from class 2 and 3 fruits and vegetables. These are the so-called outsiders. This means that these fruits and vegetables do not meet the requirements to be displayed on the shelves of the supermarkets or greengrocers.
        • Our FMP and HPP technology keeps the juice fresh while preserving taste and nutritional values.
        • Bottles that are not suitable for delivery to our customers, for example due to a skewed label, are offered to our employees. This is free during working hours, and at a discount if they want to take products home with them.

          Food bank

          We strive not to throw away anything that is suitable for consumption. In addition to our internal system for employees, we also supply the food bank as much as possible. This concerns juices that are no longer allowed to be sent to the customer from the storage facility of XPO due to their shelf life. This is done in close collaboration with the customer since the bottles often contain brand names. In 2017, 20% of these juices were donated to the food bank on time. Our goal is to get ever closer to 100%.

          Minimizing plastic waste

          With plastic packaging we are addressing an important CSR theme. Together with our customers, we are constantly looking for ways to make our packaging (even more) sustainable. In 2015 we had a life cycle analysis carried out, which showed that it was more sustainable to work with PET than glass. At the moment we are researching the possibilities of using recycled plastic, in addition to looking into the possibilities of thinner PET. Next to making the packaging material more sustainable, we strive for as much waste separation by the end user as possible. We do this, for example, by providing them with information on the label. Because we are a private label, we do this in collaboration with our customers. Currently, 88% of customers who deliver directly to consumers have a logo or text on the label regarding recycling of the bottle.


          CSR risks

          Our fruit and vegetables often come from CSR risk areas. Certificates are important, but they do not always offer the guarantee we are looking for. That is why we visit our suppliers frequently. In addition, all suppliers sign our Code of Conduct, in which we have included criteria relating to the environment and working conditions.

          Nevertheless, we still cannot offer full guarantees. Transparency in the chain remains a challenge. Therefore, it is our goal to gradually improve this. We do this by mapping out the specific CSR risks and translating them into more specific criteria in our audits, which we aim to carry out unannounced more often.


          To reduce the risk of failed harvests, partly due to climate change, we are forced to work with many different suppliers. In addition, we buy class 2 and 3 products, which is regarded as ‘bycatch’. Both these aspects contribute to the fact that it is difficult to exert influence as a single party. Therefore we want to more structurally engage dialogues and seek collaboration, for example with business relations that purchase class 1 products.  

          90% of our suppliers have been audited according to the code of the BSCI or similar

          Raw materials are




          of our suppliers sign our Code of Conduct

          We visit 47% of our suppliers 

          ourselves for an audit


          of our suppliers are Global GAP and GFSI certified

          OUR PEOPLE

          Staff composition

          * Estimated average based on total inflow and outflow



          Safety, personal development & good rewards

          We ask a lot from our people and are happy to reward them well for that. In addition, we do everything we can to provide our employees with a safe working environment. We believe it is important that they feel at home and that they can develop personally. This also applies to our temporary employees for whom we have a good flow-through scheme. After six months, a joint assessment will be made whether the contract can be converted into employment. This year we hired sixteen temporary employees. It is important that our employees feel heard and that they reflect society.

          A few examples

          • Lowest salary 125% of the minimum wage
          • Overtime paid out by at least 150% (temporary employees 120%)
          • Diversity in employees
          • Multi-year performance reviews
          • Annual appraisal interviews
          • Training budget per employee
          • Pregnancy policy with adapted tasks
          • Whistle-blower policy
          • Confidential Advisor
          • Works Council

          Active occupational health and safety service

          18 emergency response officers

          2 prevention officers

          VCA training for all managers

          16 temporary employees were given a permanent contract in 2017

          Absenteeism 3.2%

          Daily monitoring and follow-up of reports & incidents

          Periodic occupational health medical examination

          Vitality & sustainable employability

          With regard to health and personal development, an aging workforce is an increasing challenge. Our employees are getting older, have to work longer and their tasks are often physical. So far, we have succeeded in finding a suitable alternative for employees for whom their original job has become too physically demanding. But how will this work out in the future? We find it important to be prepared for this and also to prepare our employees for it. That is why we want to get started with this and have included sustainable employability as a CSR pillar in our policy.

          Hoogesteger and society

          As little inconvenience as possible

          Our juice factory is located in a residential area. We find it important that the residents experience as little inconvenience as possible. That is why we installed a noise barrier a few years ago, with which we have been able to minimize noise pollution. Around Christmas and Easter, when extra production takes place and transport comes and goes day and night, we provide juices to local residents.

          Social activities

          We are happy to contribute to the festivities in the neighbourhood. We, for example, provided the village breakfast in Halfweg with our juices. For the festive week in Zwanenburg, in addition to providing juice, we sponsored the performance of an artist. Also, we have donated around 2500 to 3000 pallets to Spijkerdorp, with which children have built huts.

          Opportunities and knowledge development at Hoogesteger

          As a recognized training company, we offer learning programs for students from different study programs. In addition, we regularly work with interns. In 2017 we had one apprentice at our technical department and one apprentice at our quality department. We also try to deploy people with a distance to the labour market wherever possible. For example, we employed a person via the Disablement Assistance Act for Handicapped Young Persons, who has been with us for 25 years now.

          Food safety

          Food safety is of the utmost importance. All suppliers are Global Gap and GFSI certified. Food safety is paramount in this, as well as in our audits of suppliers. Hoogesteger itself is BRC A grade and IFS higher level certified. This demonstrates that we produce our products at the highest level of food safety.


          Besides developing and working with innovative pressing techniques, we are also constantly working on new products. We follow trends and continue to expand our knowledge in the field of ingredients. This has led to healthier juices, like for example vegetable juices and lemonades with a lower sugar content.


          Sustainable entrepreneurship starts within your own organisation. Real impact is then realised together. In the field of food safety, innovation and knowledge development, we work with various parties such as Eurofins, Allergen Consultancy, I3 Food, Food Tech Brainport in Helmond and KTBA. In the field of our PEF and HPP fresh keeping techniques, we work together with Wageningen University and the Deutsche Institut für Lebensmitteltechnik. By maximizing shelf life without losing freshness, we can prevent waste. Now that we have formulated our CSR policy, we also want to share our objectives with our partners and see where we can work together.

          Our CSR team

          Finally, we would like to introduce ourselves. We are very proud that we at Hoogesteger can be the driving force behind our CSR policy and that we have made a good start with this annual report. We look forward to start to work and  informing you about the new results in a forthcoming annual report.


          Information on the annual social report

          Commitment GRI

          This annual social report is based on the latest generation of guidelines of the Global Reporting Initiative (GRI). These guidelines have been applied at the SRS Referenced level. The report has been reviewed by the organisation itself and not verified by external parties. The GRI table is included as an appendix.

          Scope of the report

          This report covers the activities of Hoogesteger in the year 2017. No significant changes have taken place during the reporting period with regard to the size, structure or ownership of the organisation.

          Report frequency

          It is the intention to present a report annually.


          For questions about this report it is possible to contact Renate Ludeking, SHEQA Manager

          Our juices are cold-pressed daily, raw and unpasteurized

          Full of nutrients and vitamins.

          Follow us


          Domineeslaan 93
          1161 BW Zwanenburg

          +31 20 407 30 00